phbing Privacy Policy

1. Introduction

phbing ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who use the phbing online casino and sports betting platform at phbing.com (the "phbing Platform"). This Privacy Policy describes the types of personal information phbing collects, the purposes for which phbing uses that information, the circumstances under which phbing may share it, and the rights available to you as a data subject under Philippine law.

This Privacy Policy applies to all personal data collected through the phbing Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and marketing communications. By registering a phbing account or using the phbing Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with the phbing Terms and Conditions and the phbing Responsible Gaming Policy, both of which are available on the phbing website.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, phbing is the personal information controller responsible for the personal data collected through the phbing Platform.

If you have any questions about how phbing processes your personal data, or if you wish to exercise any of your data subject rights, you may contact the phbing Data Protection Officer using the contact details provided in Section 15 of this Privacy Policy.

3. Data We Collect

phbing collects personal data from you directly when you interact with the phbing Platform, and in some cases automatically through technical means. The categories of personal data phbing collects include:

3.1 Registration Data

When you create a phbing account, we collect your legal full name, date of birth, email address, Philippine mobile number, and a username and password of your choosing. This information is required to create and maintain your phbing account.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and responsible gaming obligations, phbing may collect copies of government-issued photo identification (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address documents, and proof of payment method ownership. This data is collected as part of the phbing Know Your Customer (KYC) process.

3.3 Financial Data

When you make deposits or withdrawals on phbing, we collect transaction details including the payment method used (e.g., GCash, PayMaya, BPI, BDO, Metrobank), transaction amounts in Philippine Peso, and transaction timestamps. phbing does not store full payment card numbers or full mobile wallet credentials on its servers.

3.4 Gaming Activity Data

phbing records your gameplay history, including games played, bet amounts, win/loss outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

3.5 Technical and Device Data

phbing automatically collects certain technical data when you access the phbing Platform, including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimization.

3.6 Communications Data

When you contact phbing customer support via live chat or email, we retain records of those communications, including the content of messages and the date and time of contact. This data is used to resolve your queries and to improve phbing support services.

4. How We Use Your Data

phbing uses the personal data it collects for the following purposes:

• To create, verify, and manage your phbing account and to authenticate your identity when you log in to phbing.
• To process deposits and withdrawals in Philippine Peso and to maintain accurate financial records of all phbing transactions.
• To verify your age and identity as required by Philippine law and phbing's regulatory obligations, including KYC and anti-money laundering checks.
• To provide and improve phbing games, features, and services, including personalizing your phbing experience based on your gaming preferences and history.
• To monitor gameplay for signs of problem gambling and to administer phbing's responsible gaming tools, including deposit limits, loss limits, and self-exclusion.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited conduct on the phbing Platform.
• To send you transactional communications related to your phbing account, including deposit confirmations, withdrawal notifications, and security alerts.
• To send you marketing communications about phbing promotions, bonuses, and new games, where you have consented to receive such communications or where phbing has a legitimate interest in doing so.
• To comply with applicable Philippine laws, regulations, and regulatory requirements, including reporting obligations to relevant authorities.
• To resolve disputes, enforce the phbing Terms and Conditions, and respond to legal claims.

5. Legal Basis for Processing

phbing processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and phbing, including operating your phbing account, processing transactions, and providing phbing games and services.
• Legal Obligation: Processing is necessary for phbing to comply with applicable Philippine laws and regulations, including anti-money laundering laws, age verification requirements, and regulatory reporting obligations.
• Legitimate Interests: Processing is necessary for phbing's legitimate interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, provided those interests are not overridden by your rights and interests.
• Consent: Where phbing relies on your consent as the legal basis for processing (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting phbing support or updating your phbing account preferences.

6. Data Sharing and Disclosure

phbing does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phbing may share your personal data with the following categories of recipients in the circumstances described:

6.1 Service Providers

phbing engages trusted third-party service providers to assist in operating the phbing Platform, including payment processors (such as GCash and PayMaya operators), identity verification providers, cloud hosting providers, and customer support technology providers. These service providers are contractually required to process your data only on phbing's instructions and to maintain appropriate security measures.

6.2 Regulatory and Law Enforcement Authorities

phbing may disclose your personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory direction. This includes disclosures required under Philippine anti-money laundering legislation.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of phbing's business, your personal data may be transferred to the acquiring entity as part of that transaction. phbing will notify you of any such transfer and the privacy practices of the acquiring entity before your data is transferred.

6.4 Fraud Prevention

phbing may share personal data with fraud prevention agencies and other online gaming operators where necessary to detect and prevent fraud, money laundering, and other prohibited conduct, in accordance with applicable Philippine law.

7. Cookies and Tracking Technologies

phbing uses cookies and similar tracking technologies on the phbing Platform to enhance your experience, maintain your session, and collect analytics data. The types of cookies phbing uses include:

• Essential Cookies: Required for the phbing Platform to function correctly, including session management and security features. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the phbing Platform, including pages visited, time spent, and navigation paths. This data helps phbing improve the platform experience.
• Preference Cookies: Used to remember your phbing account preferences, such as language settings and display options, so you do not need to re-enter them on each visit.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phbing Platform. phbing does not use cookies to serve third-party advertising on the phbing Platform.

8. Data Retention

phbing retains your personal data for as long as your phbing account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account registration data and KYC documents are retained for a minimum of five years following account closure, as required by Philippine anti-money laundering regulations.
• Financial transaction records are retained for a minimum of five years from the date of the transaction.
• Gaming activity data is retained for a minimum of three years from the date of the activity.
• Customer support communications are retained for a minimum of two years from the date of the interaction.
• Technical and device data collected for security and fraud prevention purposes is retained for a maximum of 12 months unless required for an ongoing investigation.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, phbing will securely delete or anonymize that data.

9. Data Security

phbing implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the phbing Platform.
• Encryption of sensitive data at rest, including KYC documents and financial records stored on phbing servers.
• Access controls limiting phbing employee access to personal data on a strict need-to-know basis.
• Regular security assessments and penetration testing of the phbing Platform infrastructure.
• Monitoring of the phbing Platform for suspicious activity, unauthorized access attempts, and potential security incidents.

While phbing takes all reasonable steps to protect your personal data, no internet transmission or electronic storage system is completely secure. If you believe your phbing account has been compromised, please contact phbing support immediately.

10. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phbing:

• Right to be Informed: You have the right to be informed of how phbing collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data phbing holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data phbing holds about you. You may update basic account details directly through your phbing account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phbing's legal retention obligations.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Object: You have the right to object to phbing's processing of your personal data for direct marketing purposes at any time. You may opt out of marketing communications through your phbing account preferences or by contacting phbing support.
• Right to Lodge a Complaint: If you believe phbing has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the phbing Data Protection Officer using the details in Section 15. phbing will respond to all data subject requests within 30 days of receipt.

11. Children's Privacy

The phbing Platform is strictly intended for individuals aged 21 years and above. phbing does not knowingly collect personal data from any person under the age of 21. If phbing discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated phbing account will be closed. If you believe a person under 21 has registered a phbing account, please contact phbing support immediately.

12. Third-Party Links

The phbing Platform may contain references to third-party services such as payment providers. phbing is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your phbing account, including your GCash, PayMaya, BPI, BDO, or Metrobank provider.

13. Changes to This Privacy Policy

phbing reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the phbing Platform. Where changes are material, phbing will notify registered players by email and display a prominent notice on the phbing Platform at least 7 days before the updated Privacy Policy takes effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the phbing Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the phbing Platform and may request account closure by contacting phbing support.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts and regulatory authorities of the Philippines, including the National Privacy Commission.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phbing handles your personal data, please contact the phbing Data Protection Officer:

• Email: [email protected]
• Live Chat: Available inside your phbing account dashboard after phbing login, 24/7 on Philippine Standard Time.

phbing aims to acknowledge all privacy-related queries within 24 hours and to resolve data subject requests within 30 calendar days of receipt.